Norc Windows & Doors Inc. warrants that certain product identified below will be free from defects in materials
and workmanship from the date of purchase for a minimum of ten (10) years, except where otherwise stated in the
time periods described herein. This warranty is subject to NWD’s standard terms and conditions and all exclusions,
limitations, disclaimers etc. contained herein. Not withstanding unless otherwise stated below all warranties
expressed below are a flow through of the warranty provided to NWD by its supplier. At no time will NWD be liable
to provide any warranty coverage beyond that provided by the supplier. This warranty is for the benefit of the
Original Consumer (original purchaser of the product and the original owner of the building in which the Product is
installed) if the Product (hereinafter the “Consumer”) when purchased from NWD, an authorized NWD dealer,
distributor, contractor or builder. This Warranty comes with the Product and is extended to the original purchaser
of the Product for 35 years as long as the original purchaser owns and resides in the home. It is fully transferable to
all subsequent owners of the home for 10 years from the date of installation. Subsequent owners receive the
remainder of the original warranty period. The applicability of this Warranty is dependent on building occupancy.
Coverage afforded under this Warranty terminates if the home is unoccupied for longer than 30 days.

ALL WARRANTIES ARE SUBJECT TO THE CONDITIONS, EXCLUSIONS, DISCLAIMERS AND LIMITATIONS THAT ARE SET
OUT IN THIS DOCUMENT.

NWD guarantees for 35 Years from the date of installation that the vinyl components of windows manufactured by
NWD will not rot, rust, crack, warp, pit, corrode, peel, blister, or suffer non- uniform fading discoloration. This does
not include defects or damages attributable to, or arising or resulting from the installation of the window into
structures or effects or damages caused by accident, fire, flood, abuse, improper maintenance, harmful fumes,
chemicals, building heat, excessive temperature exposure, color change arising due to normal weathering,
oxidation, extremes, or weather and atmospheric conditions, and other like circumstances and causes beyond
NWD’s control and unrelated to the manufacturing process. This warranty does not apply if the extrusions are
painted, coated, or capped (covered) with any substance or used in products which are installed other than on a
vertical plane.

For a period of fifteen (15) years from the original date of purchase and under normal conditions, NWD extends a
limited warranty for seal failure causing impaired vision due to moisture, film or dust between the glass on all
insulating units it manufactures up to the maximum size identified in its current product catalogue. If the seal
failure occurs within five (5) years from the original purchase date, NWD will provide the appropriate replacement
glass unit or sash and provide the labour at no cost to our customer. For seal failures occurring between the fifth
(5) year and tenth (10) year from the original date of purchase, NWD will provide the appropriate replacement
glass unit on a no charge basis, this does not include installation labour cost or shipping fees. For seal failures
occurring between the tenth (10) year and fifteen (15) year from the original date of purchase, NWD will provide
the appropriate replacement glass unit on a 50% of selling cost, this does not include installation labour cost or
shipping fees. Insulating glass units not manufactured and installed by NWD or installed by an appropriate representative of NWD such as decorative door-lites or large custom sizes only carry the manufacturer’s warranty
against seal failures. This warranty is void if the glass is cracked or broken from any cause or upon the application
of after market film applied on the glass. For a period of one (1) year from the original date of purchase, NWD
extends a limited warranty against stress cracks to the insulating glass unit. Colour matching or exact patterns
cannot be guaranteed on specialty glass such as Low E, various tinted varieties and patterns such as obscure, satin
etch. 

Norc Windows & Doors warrants hardware (locking mechanisms, fasteners, rollers, balances, etc.) against peeling,
flaking, rusting, blistering, and corrosion for the life of the product. If such defects occur, NWD will provide
replacement parts at no charge. Normal wear and tear and naturally occurring changes such as tarnish, corrosion
or discoloration of hardware finishes are not considered defects under this warranty. All balancers and locking
mechanisms should be lubricated once a year with a silicone type spray. All sliding tracks should be kept free of
dirt, dust, and debris. Failure to maintain may impact warranty coverage.

Screen mechanisms are warranted against defect in material for a period of two (2) years from the date of receipt.
Manufacturing defects and material flaws are defined as defects that render the screen unusable for its designed
purpose. NWD shall have no responsibility for any damages or injuries arising or resulting from the failure of the
screens, or any other unintended use. Use caution when handling, installing and removing screens. Torn screen
mesh and scratched or bent screen frames are not covered by this warranty. *Screens will not stop child from
falling out of a window.

NWD reserves the right to discontinue or change any design or method of manufacture. If NWD agrees to make a
replacement under the terms of this Limited Warranty and an exact replacement part is not available, NWD
reserves the right to substitute a part or parts of equal or superior quality at its sole discretion. The warranty
period in respect of any NWD Vinyl window and door product installed pursuant to this Limited Warranty shall be
equal to the remainder of the warranty period applicable to the NWD vinyl window and door product originally
installed. This warranty cover sonly those manufacturing and material defects as specified herein and does not
include defects and damages attributable to installations or defects caused by: accidents, fire, flood or acts of god,
vandalism, riot or civil discord, misuse, abuse, harmful fumes, vapour or chemical pollutants in the atmosphere,
mildew, building settlement or structural failure of wall or foundations, or if subjected to stresses resulting from
localized hear which causes excessive temperature differentials over the glass surfaces or edges, or any other
causes or occurrences beyond NWD’s control.

It is agreed that there are no understanding, agreements, or representations, express or implied, not specified
herein respecting this warranty and terms mentioned, and this document contains the entire agreement between
the parties regarding this warranty and is binding upon both parties. No affirmation of fact or promise made to the
owner which relates to the windows sold hereunder, not any description of windows sold hereunder, or the
exhibition of any sample or model shall be regarded as part of the basis of the bargain and shall not create an
express warranty that the whole of windows sold hereunder shall conform to the sample or model.

Condensation on windows or doors, which may occur as the natural result of humidity within the house or building
and interior/exterior temperature differentials, does not indicate a defect in the window or door and is not
included in this Warranty. Additional information concerning condensation is available upon request at
[email protected]. The alteration or application of any aftermarket films, coatings, tints or other similar
products not originally supplied by NWD will unconditionally void this Warranty.

some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitations of
incidental or consequential damages, so that the above limitation or exclusion may not apply

This Warranty is valid only if products manufactured by NWD are used but shall be void if accessory products not
manufactured by NWD are installed that cause defects to occur in the NWD products.

Tips for Vinyl sash and mainframes

1. Vacuum dirt from sill and track areas before washing.
2. Clean vinyl with a mixture of mild dish soap and water.
3. Mild, non-abrasive soaps are usually safest for most dirt and stain removal. Always rinse completely with
clean water and wipe dry.
4. Inspect face caulking annually to ensure proper seal against the glass.

Tips for Screens

1. Always make sure that the screen is not riding outside of the rail. This could allow the screen to pinch itself
when rolling back into the housing, causing an imperfection of the screen material.
2. To clean the screen, vacuum using an upholstery brush. Carefully vacuum the outside, then from the inside
taking care not to snag the screen material.
3. Always avoid allowing animals to claw or scratch the screen material to gain access in and out of the home.
4. Avoid allowing the screen to open uncontrollably. The unit should always be opened while holding the
handle.
For additional information, you may download AAMA’s Caring for Your Windows and Doors pamphlet at
www.aamanet.org.

Should owner wish, upon discovering a defect, to claim under NWD’s obligation under this warranty, the owner
must notify the builder/Installer and NWD in writing within 10 days after defect has first appeared. In notification,
the following should be included:

a) Name and address of the owner.
b) Date of installation.
c) Brief description of the defect for which the warranty is requested.
d) Invoice/quote number from Norc Windows & Doors Inc

Upon receipt of this information, the builder/Renovator will notify the owner of his/her obligation for labour
(where such is applicable).

No repair or replacement will be undertaken until NWD has received the owner’s payment for the owner’s
obligation under this warranty.

Norc Windows & Doors Inc. reserve right to change product specifications and design without notice.